We do our best to carefully pack stills to protect them from damage—that’s why we use a lot of packaging, though as much is recycled as possible (we’ve found egg cartons work a treat). But copper is a soft, malleable metal and rough handling by courier companies can sometimes result in small dents. These can be easily tapped out by covering a hammer head with a cloth and gently tapping the inside of the dent until it pops out.
Please contact us if there is extensive damage and we will replace your still.